This policy was in effect as of 1st July 2020
For the purposes of this policy we will be referring to ourselves throughout, as either; Bespokeoutdoorkitchens.com, Us, Our, We or The Company. With regards to our customers and potential customers we will be referring to them as; You, I, Yours and The Customer.
When using, purchasing, registering or subscribing to our site, where necessary and appropriate, you may be asked or required to enter your name, email address, mailing address, credit or debit card information or any other appropriate and relevant details to help you and us with your experience.
We collect information and personal information from you when you sign-up to our services, register to our site, place an order, subscribe to our newsletters and emails, fill out a form or enter any other information on our site.
Bespokeoutdoorkitchens.com may use your personal information in any or all of the following ways:
in instances where disclosing your personal information is required by any regulatory body or authority as well as any law enforcement authority. In order to protect the integrity of the business, our customers and the community, we will comply and provide all requested documentation, so long as the request is authentic.
Yes we do.
Cookies are very small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you authorise and agree) that enables the site’s or service provider’s systems to recognise your browser, therefore allowing us to capture and retain certain information.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like google chrome) settings.
If you disable cookies, some features will be disabled as a result, therefore, It will turn off some of the features that make your site experience more efficient as well as potentially impacting the functionality of some of our services.
You have the right to request to have your information removed from our files and database. Simply contact us on the details found in section 14.
Please be aware, we may have maintain certain information about any individual sales transaction in order to complete that transaction and for our financial record keeping purposes.
We do not sell, trade, or otherwise transfer to outside parties any of your personally identifiable information under any circumstance, unless we provide you with advance notice. However, this does not include website hosting partners and other parties who assist us in operation of our website, and in conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.
Please note, any non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Occasionally and at our discretion, we may include or offer the use or purchase of third party products or services on our website. These third parties have separate and independent privacy policies and therefore we hold no responsibility or liability for the content, activities and products or services linked from our site. We will however, in the interest of our business carry out any necessary due diligence to ensure that there is a suitable level of ethical practices in place to ensure the safety and integrity of our business and our customers. Therefore we always welcome any feedback about these sites.
Your information, including personal information, may be transferred to — and maintained on — computers located outside of your county or country or other governmental jurisdiction where the data protection laws may differ but still comply with the EU’s General Data Protection Regulations (GDPR).
Under certain circumstances, we may be required to disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
As of the 25th May 2018, the Data Protection Act (DPA) was superseded by the General Data Protection Regulations. As a business still trading we strictly abide by the regulations put in place, for our protection and equally importantly that of our customers and potential customers. As such for the purposes of this policy, in this section we have highlighted the data controller, the principles and your rights.
12.1. Data Controller
For the purposes of this policy we are the data controller, for the personal information collected and stored by Bespokeoutdoorkitchens.com. We do not take responsibility or control any of your data that is collected, stored and held by any third-parties we work with or use.
12.2. Data Protection Principles according to GDPR
Bespokeoutdoorkitchens.com has adopted the following principles to govern its collection and processing of Personal Data in accordance with GDPR policy which came into effect on 25th May 2018:
The Data Subject has the right to make a complaint directly to a supervisory authority within their own country. Bespokeoutdoorkitchens.com Data Protection compliance is supervised by:
CLIENT DIRECTOR – Company Director
12.3. Your Rights
Under chapter 3 of the GDPR each Data Subject has eight rights which they have read and been aware of through this policy. Your rights consist of the following eight items:
We employ the use of third party companies and individuals to facilitate our Website (“Service Providers”), in order to provide our Website on our behalf, to perform Website-related services or to assist us in analysing how our Website is used. These third-parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
13.1. Facebook And Other Social Media – As a business we employ social media in order to promote our services, efforts, ethics and communication with he community at large. Whilst we do not ever display personal information of any kind, we are aware that all social media platforms have their own privacy policies and therefore we abide by those rulings. Furthermore, you should be aware that all social media platforms will collect your data and use it in accordance with their policies. For more information on their policies please go to:
Facebook – https://www.facebook.com/about/privacy
Instagram – https://help.instagram.com/519522125107875
13.2. Analytics and Auditing – We as a business use various analytic tools provided by other businesses, specifically, Google Analytics which is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualise and personalise the ads of its own advertising network.
13.3. Payment Processor – We as a business take payments as we provide paid products and/or services on our Website. In that case, we use third-party services for payment processing (e.g. payment processors). As a business we do not collect or store your payment card details. That information is provided directly to our third-party payment processors, whose use of your payment details are declared within the contents of their own privacy policies. As a business we use and hold the right to introduce and use the following payment processing services:
Stripe – https://stripe.com/gb/privacy
Apple Pay – https://www.apple.com/uk/legal/privacy/en-ww/
Please note, that we only work with third parties payment processors that are controlled and regulated by the financial conduct authority (FCA).
We as a business cannot be held responsible for any changes in policy, improper actions, illegal activity or indiscretions that any of the service providers we use. As these are separate business to ours and we only use these services to help aid us in the performance and promotion of our business. If we are to be alerted or identify any indiscretion taking place from the service providers we use we will notify you immediately, as well as the necessary authorities and regulatory bodies.
For those that would like to get in touch with Bespokeoutdoorkitchens.com and the data controller, you can simply write to:
John Evans – Company Director
Alternatively you can email us at email@example.com or call us on (XXXXX) XXXXXX.
All requests are reviewed and taken extremely seriously and with absolutely confidentiality, We aim to respond within 72 hours.